Delay Repay · CrossCountry · checked 25 September 2026
Delay Repay with CrossCountry
CrossCountry pays Delay Repay from 30 minutes late at the destination on your ticket, not 15 like most operators. You claim on CrossCountry's own site within 28 days of the delay.
At a glance
- Pays from: 30 minutes late at the destination on your ticket, whatever the cause.
- Claim within: 28 days of the delay.
- Where: crosscountrytrains.co.uk, Delay Repay, where the form is on the page, or a paper form by post.
How much
| Late by | Single | Return | Season ticket |
|---|---|---|---|
| 30 to 59 minutes | 50% | 25% | 50% of one journey |
| 60 to 119 minutes | 100% | 50% | 100% of one journey |
| 2 hours or more | 100% | 100% | 100% of one journey |
The return column is a share of the whole return, which is the same as the stated rate on the half you were delayed on. If either leg of a return is over two hours late, the whole return comes back. Lateness is your actual arrival against the published timetable.
Season tickets
CrossCountry's Passenger's Charter values one journey at the price divided by 10 for a weekly, 16 for a flexi, 40 for a monthly, 120 for a quarterly and 464 for an annual. It notes that individual season calculations can differ with the ticket's validity.
How to claim
The online form is on CrossCountry's Delay Repay page and is the quickest way. It asks for your name, email, postcode, the stations, and the date and time, with room to upload your ticket. A smartcard ticket needs a clear photo of the front of the card and its 18 digit number in the ticket number box. The paper form can be downloaded from the same page.
CrossCountry pays by bank transfer by default, so check your bank accepts BACS payments. Some online-only banks do not. Its charter also lists card payments and National Rail Travel Vouchers.
Cancelled trains and missed connections
After a cancellation you can normally take a CrossCountry train up to two before or after the one you booked. If you decide not to travel, ask where you bought the ticket for a full refund with no admin fee.
If part of the journey was with another company, CrossCountry pays when it caused the delay. If it did not, it passes the claim on and tells you. With a combination of tickets, the whole journey is compensated.
Worth knowing
- Claims are not normally accepted if you knew about the delay before you bought the ticket.
- When an emergency timetable is in place, lateness is measured against it.
- At a gated station, show your ticket to staff so you can keep it.
Platted keeps the record for you
Platted keeps every journey you take with it for 13 months, with what a claim form asks for: the date, the stations, the booked and actual times, how late, why, and the operator. Each one copies with a tap. When a train arrives late enough to claim, Platted tells you once, then once more a week before the window shuts.
You claim on the operator's own site. Platted does not claim for you, sends the operator nothing and takes nothing from what you are paid.
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Every other operator is on the Delay Repay page.
Checked against the Delay Repay page on crosscountrytrains.co.uk and CrossCountry's Passenger's Charter on 25 September 2026. If CrossCountry changes its rules, its own page is right and this one is out of date: tell us at [email protected].