Delay Repay ยท every operator checked 25 September 2026
Delay Repay, operator by operator
If your train gets you to your destination late, the company that ran it usually owes you part of your fare. Most of the railway calls this Delay Repay. This page says how late counts, what it pays and where to claim, for every operator in Great Britain, checked against each operator's own site.
The short version
- Most operators pay from 15 minutes late at your destination. LNER, CrossCountry, ScotRail, Hull Trains, Lumo and Caledonian Sleeper pay from 30. Grand Central pays from an hour.
- At the 15 minute operators the usual rates are 25% of a single from 15 minutes, 50% from 30 and 100% from an hour. A return gets half those rates, and the whole return fare comes back from two hours.
- You have 28 days. Every operator on this page gives the same window, though some count from the day you travelled and some need the claim to arrive by then.
- You claim from the company whose train caused the first delay, on its own site. Several will fill the claim in for you if you bought from them. Nobody else can claim for you, and you do not need anyone's app to do it.
- Merseyrail, Heathrow Express and Grand Central run their own schemes, and the Elizabeth line and London Overground use TfL's delay refund. They are in the table too.
Every operator
Pays from: how late you must arrive at the station on your ticket. Claim within: the window from your journey. The operator's name opens our guide to its scheme, with its rates, what its form asks for and how it pays. The last column goes straight to the operator's own page.
How lateness is measured
Every operator measures the delay at the destination on your ticket, against the timetable for that day, not how late the train left. When an operator publishes an emergency or temporary timetable in advance, for engineering, weather or strikes, lateness is measured against that instead, and several do not usually pay during planned engineering.
Several operators will not normally pay if you knew about the delay before you bought the ticket.
Cancelled trains
If your train is cancelled and you still travel, the delay is how late you arrived. Many operators work it out from the next train you could have caught, so tell the form the train you actually took if it was later. If you decide not to travel, or give up and go back, you are due a refund from wherever you bought the ticket instead, usually with no admin fee.
Missed connections
Claim once, from the company whose train caused the first delay, for the delay at your final destination. If you send the claim to the wrong company, most will pass it on and tell you. GTR's four companies (Thameslink, Southern, Great Northern and Gatwick Express) add a condition: you must have left enough time for the connection and hold one through ticket.
Claims made for you
Many operators now fill in the claim when they can see the delay, usually for Advance tickets or smartcards bought directly from them, once you have a Delay Repay account and have opted in. You still confirm it. Each guide says whether its operator does this, and on which tickets.
Season tickets
Seasons are paid a share of one journey's value, not of the whole ticket. Most operators take a weekly season as 10 journeys, a monthly as 40 and an annual as 464, and a flexi season as 16. A few use other numbers, which the guides give.
Beyond the fare, and if a claim is refused
Delay Repay pays back part of the fare. If a delay cost you more, such as a taxi or a hotel, you may be able to claim under the Consumer Rights Act 2015 from the operator's customer relations team, but not the same money twice.
If a claim is refused, appeal to the operator first, usually from the link in its email. If you are still unhappy after its final answer, the Rail Ombudsman can look at it.
Platted keeps the record for you
Platted keeps every journey you take with it for 13 months, with what a claim form asks for: the date, the stations, the booked and actual times, how late, why, and the operator. Each one copies with a tap. When a train arrives late enough to claim, Platted tells you once, then once more a week before the window shuts.
You claim on the operator's own site. Platted does not claim for you, sends the operator nothing and takes nothing from what you are paid.
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Every operator's rules were checked on its own site on the date at the top of this page. Operators change their pages, and theirs is right if they differ. Tell us at [email protected]. We are not a claims service and take nothing from a claim.