Delay Repay · London Overground · checked 25 September 2026
London Overground delay refunds
The London Overground is not part of Delay Repay. TfL runs its own delay refund instead: if your London Overground journey is delayed 30 minutes or more, for a reason within TfL's control, you can get back the single fare for that journey. You apply to TfL within 28 days.
At a glance
- Pays from: 30 minutes delayed, when the cause was within TfL's control.
- Claim within: 28 days of the delay.
- Where: tfl.gov.uk, service delay refund. Contactless and Oyster through your TfL account.
- What you get: the single fare for the delayed journey, not a percentage.
How much
One amount, however late beyond 30 minutes: the single pay as you go fare for the journey you were delayed on, or the value of that journey on a paper ticket. It comes back as pay as you go credit or into your bank account. TfL says to wait 48 hours before applying, because some refunds are made automatically.
How to claim
- Contactless: register the card in a TfL online account, then choose Service delay refund in your journey and payment history.
- Adult Oyster: apply online in your contactless and Oyster account. A Travelcard on Oyster needs an online account too.
- Zip, 18+ Student, Apprentice and Care Leaver Oyster photocards: use TfL's Oyster contact form or call 0343 222 1234.
- Paper ticket or National Rail smartcard: TfL's page says to post or email the details, with photos of both sides of the ticket. Its Conditions of Carriage say to call Customer Services instead, so if one route fails, call 0343 222 1234.
What TfL asks for
For paper tickets and smartcards: your email and phone number, the date and time, where you started and finished, the route, how long you were delayed, and images of the front and back of the ticket. Contactless and Oyster claims come from the journey history in your account.
What is not covered
- Delays outside TfL's control: strikes, security alerts, bad weather, engineering works, and incidents such as a passenger taken ill. Refunds are suspended during strikes.
- Planned changes to the service.
- Freedom Pass, 60+ and Veterans Oyster photocards, and children under 11 travelling free.
- TfL's pages say nothing about cancellations or missed connections, so claim for how late you were.
Worth knowing
- Tube and DLR delays pay from 15 minutes under the same refund. Buses and trams are not covered.
- TfL takes up to 10 working days to review a claim. To challenge a decision, call 0343 222 1234.
- If a delay within TfL's control made you take a dearer route, TfL may refund the difference.
Platted keeps the record for you
Platted keeps every journey you take with it for 13 months, with what a claim form asks for: the date, the stations, the booked and actual times, how late, why, and the operator. Each one copies with a tap. When a train arrives late enough to claim, Platted tells you once, then once more a week before the window shuts.
You claim on the operator's own site. Platted does not claim for you, sends the operator nothing and takes nothing from what you are paid.
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Related: Elizabeth line. Every other operator is on the Delay Repay page.
Checked against the service delay refund page on tfl.gov.uk and TfL refunds on 25 September 2026. If TfL changes its rules, its own page is right and this one is out of date: tell us at [email protected].