Delay Repay · c2c · checked 25 September 2026
Delay Repay with c2c
c2c pays Delay Repay from 15 minutes late on a claim, within 28 days of the delay. Its Smartcard goes further: Automatic Delay Repay pays for delays of 2 minutes or more with no claim at all.
At a glance
- Pays from: 15 minutes late on a claim. From 2 minutes with Automatic Delay Repay on a c2c Smartcard.
- Claim within: 28 days of the delay.
- Where: c2c-online.co.uk, Delay Repay, online, or a paper form posted to Freepost.
How much
| Late by | Single | Return | Season ticket |
|---|---|---|---|
| 15 to 29 minutes | 25% | 25% of the half you were delayed on | 25% of one journey |
| 30 to 59 minutes | 50% | 50% of the half you were delayed on | 50% of one journey |
| 60 to 119 minutes | 100% | 100% of the half you were delayed on | 100% of one journey |
| 2 hours or more | 100% | 100% of the whole return | Two journeys |
c2c counts one journey on a return as half the ticket price. For seasons, one journey is the price divided by 10 for a weekly, 16 for a flexi, 40 for a monthly and 464 for an annual.
Automatic Delay Repay
Hold a c2c Smartcard with a valid ticket on it, link it to a c2c online account, and tap in and out. Any delay of 2 minutes or more then pays 3p a minute up to 14 minutes, and the bands above after that, as eVouchers in your account. They usually arrive around the 16th of the following month. You can turn eVouchers into cash by emailing c2c, from £5. It does not cover eTickets, Oyster or contactless.
How to claim
Everyone else claims online from c2c's Delay Repay page, or on a paper form from any c2c station, or printed, sent to Freepost c2c Customer Relations Southend.
What the form asks for
- A photo or scan of the paper ticket or season, or of the Smartcard if the ticket is on one.
- Oyster or contactless: a photo of your TfL journey history.
- The journey and ticket type. If you need the ticket to claim, show it to staff at your destination instead of putting it through the gate.
How you are paid
Credit or debit card (online only), National Rail Travel Voucher, which a c2c ticket office changes for cash, cheque, or a donation to Missing People or Havens Hospices.
Cancelled trains and connections
Automatic Delay Repay measures a cancellation from when the cancelled train was due to arrive to when the train you caught did. If part of your journey was with another company, c2c pays when it caused the delay, and otherwise passes the claim on and tells you.
Worth knowing
- When an emergency timetable runs, compensation is based on it.
- Only the rail part of a ticket that includes other transport is compensated.
- c2c aims to process claims within 20 working days. Appeals go through the same claim site with your claim reference.
Platted keeps the record for you
Platted keeps every journey you take with it for 13 months, with what a claim form asks for: the date, the stations, the booked and actual times, how late, why, and the operator. Each one copies with a tap. When a train arrives late enough to claim, Platted tells you once, then once more a week before the window shuts.
You claim on the operator's own site. Platted does not claim for you, sends the operator nothing and takes nothing from what you are paid.
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Related: Greater Anglia. Every other operator is on the Delay Repay page.
Checked against the Delay Repay page on c2c-online.co.uk, c2c's compensation help and Automatic Delay Repay on 25 September 2026. If c2c changes its rules, its own page is right and this one is out of date: tell us at [email protected].