Delay Repay · Chiltern Railways · checked 25 September 2026
Delay Repay with Chiltern Railways
Chiltern Railways calls its scheme Delay Repay 15: it pays when a Chiltern train is delayed or cancelled and you arrive 15 minutes or more late. You claim on Chiltern's own site within 28 days of travel.
At a glance
- Pays from: 15 minutes late at your destination.
- Claim within: 28 days of travel.
- Where: chilternrailways.co.uk, compensation, online, or a paper form posted to Freepost CHILTERN RAILWAYS or handed in at a ticket office.
How much
| Late by | Single | Return | Season ticket |
|---|---|---|---|
| 15 to 29 minutes | 25% | 12.5% | 25% of one journey |
| 30 to 59 minutes | 50% | 25% | 50% of one journey |
| 60 to 119 minutes | 100% | 50% | 100% of one journey |
| 2 hours or more | 100% | 100% | Two journeys |
Singles and returns are a share of the whole ticket price. For seasons, one journey is the price divided by 10 for a weekly, 16 for a flexi, 40 for a monthly, 120 for a quarterly and 464 for an annual.
How to claim
Online through Chiltern's compensation page. An account saves your details, and if you travel on a smartcard registered to your Delay Repay account, Chiltern can alert you when you can claim. Or download the form, or collect one at a staffed station, and post it with your tickets to Freepost CHILTERN RAILWAYS, or hand it in. One paper form covers two claims. For help, call 03456 005165.
What the form asks for
- The ticket or a copy. Claims are not processed without one. Keep paper tickets rather than putting them through the barrier.
- Oyster or contactless: a TfL journey statement, which needs the card registered with TfL.
- The date, booked departure, stations, ticket type and price, and how late you were.
How you are paid
Bank transfer, card payment, rail travel vouchers, or a donation to the Literacy Trust.
Cancelled trains and missed connections
If another company's train caused the first delay, claim from that company. Chiltern only handles delays on its own trains, and forwards claims sent to it by mistake. With a combination of tickets for one journey, the whole journey is compensated.
After a do not travel warning, singles and returns get a full refund where you bought them, and season holders can claim up to a day's value.
Worth knowing
- A new claim is needed for each delay.
- During planned engineering or strikes, lateness is measured against the timetable in force that day.
- Delay Repay is optional. You can claim under the Consumer Rights Act 2015 instead, but not twice for the same money.
Platted keeps the record for you
Platted keeps every journey you take with it for 13 months, with what a claim form asks for: the date, the stations, the booked and actual times, how late, why, and the operator. Each one copies with a tap. When a train arrives late enough to claim, Platted tells you once, then once more a week before the window shuts.
You claim on the operator's own site. Platted does not claim for you, sends the operator nothing and takes nothing from what you are paid.
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Related: West Midlands Railway and London Northwestern. Every other operator is on the Delay Repay page.
Checked against the compensation page on chilternrailways.co.uk and Chiltern's Passenger's Charter on 25 September 2026. If Chiltern changes its rules, its own page is right and this one is out of date: tell us at [email protected].